Last updated: 13 July 2026
Who we are
Wheelchair Cars Group is a trading name of Wheelchair Cars Ltd. Our website address is https://wheelchaircars.co.uk/ .
Wheelchair Cars Ltd is the data controller responsible for the personal information described in this privacy policy.
Company number: 06634759
Location: Manchester, M24 5GL
Telephone: 0161 793 5934
Email: info@wheelchaircars.co.uk
Information we collect
We may collect personal information when you contact us, enquire about a vehicle, arrange a showroom visit or home demonstration, sell a wheelchair accessible vehicle to us, purchase a vehicle or otherwise use our website and services.
This information may include:
- Your name, email address, telephone number and postal address.
- Information included in an enquiry, email, telephone call or live-chat message.
- Details about the type of wheelchair accessible vehicle you are looking for.
- Information needed to arrange a showroom appointment, home demonstration, collection or delivery.
- Information about a vehicle you wish to sell or part exchange, including its registration, condition, mileage and ownership details.
- Purchase, payment, invoice and transaction information.
- Your communication and marketing preferences.
- Technical information such as your IP address, browser type, device type, pages visited and cookie preferences.
Mobility and health information
When discussing wheelchair accessible vehicles, you may choose to tell us about mobility requirements, a disability or health-related needs. This may be classed as special-category personal data.
Please only provide this information where it is relevant to your enquiry. Where you voluntarily provide health or disability information, we will use it only to respond to your request, understand your vehicle requirements and provide an appropriate service.
We will not use health or disability information for unrelated marketing or sell it to another organisation.
How we use your information
We may use personal information to:
- Respond to enquiries and provide information about our vehicles and services.
- Recommend vehicles that may meet your stated requirements.
- Arrange showroom visits, telephone calls and home demonstrations.
- Prepare quotations and discuss purchases, sales or part exchanges.
- Process vehicle purchases, payments, invoices, collections and deliveries.
- Provide customer service and after-sales support.
- Maintain records relating to vehicle sales, purchases and warranties.
- Operate, secure, maintain and improve our website.
- Prevent fraud, spam, misuse and other security threats.
- Meet our legal, regulatory, tax and accounting obligations.
- Send marketing communications where you have consented or where otherwise permitted by law.
Our lawful bases for using your information
Under UK data-protection law, we must have a lawful basis for using personal information. Depending on the circumstances, we may rely on:
- Contract: where the information is needed to provide a quotation, enter into an agreement or complete a vehicle purchase, sale or related service.
- Legitimate interests: where it is reasonably necessary to answer enquiries, provide customer service, manage our business, secure our website or improve our services.
- Legal obligation: where we must retain or disclose information to comply with legal, tax, accounting or regulatory requirements.
- Consent: where you have given us permission, such as for certain marketing communications, non-essential cookies or the use of health or mobility information you voluntarily provide.
You may withdraw consent at any time by contacting us, although this will not affect processing that took place before consent was withdrawn.
Finance enquiries
If you ask us about vehicle finance, we may need to collect additional information to deal with your enquiry or introduce you to an appropriate finance provider.
Where another organisation will use your information for credit checks, affordability assessments or a finance application, you will be told before your information is submitted. The finance provider will normally have its own privacy policy explaining how it uses your data.
Cookies and website analytics
Our website may use cookies and similar technologies to operate correctly, remember preferences, protect forms from spam and understand how visitors use the website.
Strictly necessary cookies may be used without consent where they are required for the website to function or remain secure.
Analytics, advertising or other non-essential cookies will only be used in accordance with the choices made through our cookie-consent controls. You can change or withdraw your cookie choices using the cookie settings available on the website.
You may also be able to block or delete cookies using your browser settings. Blocking necessary cookies may affect how parts of the website function.
Embedded content and external websites
Pages on this website may include embedded content or links to external services, such as videos, maps, insurance providers, review platforms or social-media websites.
Embedded content may behave in the same way as visiting the external website directly. Those organisations may collect information, use cookies or monitor your interaction in accordance with their own privacy policies.
We are not responsible for the privacy practices or content of external websites.
Who we share information with
We do not sell your personal information. We may share information where reasonably necessary with:
- Website-hosting, email, IT-support and website-security providers.
- Analytics and cookie-management providers, where these services are enabled.
- Payment, accounting and professional-service providers.
- Vehicle delivery, transport or other service providers where needed to complete an agreed service.
- Finance providers where you have asked us to introduce you or process a finance enquiry.
- Regulators, law-enforcement agencies, courts, tax authorities or other bodies where disclosure is legally required.
- A purchaser, adviser or successor organisation if our business or assets are sold, transferred or reorganised.
Service providers are only permitted to use personal information for the services they provide to us and must keep it appropriately secure.
International data transfers
Some website, email, analytics or technology providers may process information outside the United Kingdom.
Where personal information is transferred internationally, we take reasonable steps to ensure appropriate safeguards are in place, such as UK adequacy regulations or approved contractual protections.
How long we retain information
We keep personal information only for as long as it is reasonably needed for the purpose for which it was collected, including legal, accounting, regulatory and dispute-resolution requirements.
- General enquiries will normally be kept for up to 24 months after our last meaningful contact.
- Vehicle sales, purchase, invoice and accounting records will normally be retained for at least six years, or longer where required by law or needed in connection with a warranty, complaint or legal claim.
- Marketing information will be retained until you unsubscribe, withdraw consent or we determine that it is no longer appropriate to contact you.
- Technical and security records are retained only for as long as needed to operate, protect and troubleshoot the website.
When information is no longer required, it will be deleted, anonymised or securely destroyed.
How we protect your information
We use reasonable technical and organisational measures intended to protect personal information against unauthorised access, alteration, loss, misuse or disclosure.
However, no website, email system or internet transmission can be guaranteed to be completely secure.
Your data-protection rights
Depending on the circumstances, you may have the right to:
- Ask for confirmation of whether we hold personal information about you.
- Request a copy of the personal information we hold about you.
- Ask us to correct inaccurate or incomplete information.
- Ask us to erase information where there is no lawful reason to continue holding it.
- Ask us to restrict how information is used in certain circumstances.
- Object to processing based on legitimate interests.
- Object to direct marketing at any time.
- Request the transfer of certain information in a portable format where applicable.
- Withdraw consent where our processing is based on consent.
These rights are not absolute and may be limited where we have a legal obligation or another lawful reason to retain or use the information.
To exercise your rights, email info@wheelchaircars.co.uk . We may ask for information to confirm your identity before responding.
Complaints
Please contact us first if you have a concern about how we have used your personal information, so that we have an opportunity to investigate and resolve it.
You also have the right to complain to the Information Commissioner’s Office, the UK regulator for data protection:
Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Website: ico.org.uk/make-a-complaint
Telephone: 0303 123 1113
Changes to this privacy policy
We may update this privacy policy when our website, services, suppliers or legal obligations change. The latest version will always be published on this page with its updated date.
Contact us
For privacy questions, requests or complaints, contact:
Wheelchair Cars Ltd
Manchester, M24 5GL
Email: info@wheelchaircars.co.uk
Telephone: 0161 793 5934